Refund Policy

Refund & Return Policy

At Jewelham, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

1. Return Eligibility (14 Days)

You may request a return within 14 days of receiving your order.

To qualify for a return:

✔ Item must be unused and in original condition
✔ Item must be in original packaging
✔ All tags, seals, and accessories must be intact
✔ Proof of purchase or order number is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or damaged products

• Items without original packaging

• Customized or special-order items

• Clearance or final sale items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Provide:

• Order number

• Clear photos of the item

• Description of the issue

We will arrange a replacement or refund promptly.

4. Refund Process

Once your return is received and inspected:

✔ Approved refunds will be processed within 5–7 business days
✔ Refunds will be issued via bank transfer or original payment method
✔ Shipping charges are non-refundable (unless the error is from our side)

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

6. Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

7. How to Request a Return

To start a return or refund request, contact us:

📞 03278761169
📧 Email: (Add your business email)
Brand: Jewelham

✨ We are committed to providing a smooth and trustworthy shopping experience.